Last Updated: August 13, 2025
Welcome to JobHQ.ca (“JobHQ”, “we”, “us”, “our”). We provide career-support services, including resume and cover-letter reviews, interview coaching, and job-search tips. We are based in Ontario, Canada, and are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Policy explains what information we collect, how we use it, and your rights regarding your data.
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the context of our services. The types of information we collect include:
We use the information we collect for the following purposes:
We are committed to complying with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as marketing emails or SMS) with your express or implied consent. Every message will clearly identify us as the sender and include a simple, no-cost way for you to unsubscribe at any time.
We use essential cookies to ensure our website functions correctly. We also use limited analytics tools to help us understand user activity and improve our site. Where required by law, we will ask for your consent before deploying any non-essential cookies.
Third-Party Service Providers: We do not sell your personal information. We may share your data with trusted third-party providers who perform services on our behalf, such as payment processors (e.g., Stripe), booking schedulers (e.g., Calendly), and secure cloud file-storage providers. These providers are bound by contract to protect your information.
Cross-Border Data Transfers: Your information may be stored and processed in Canada or other countries, such as the United States, where our service providers operate. While we apply contractual and other measures to protect your information, it may be subject to the local laws of those jurisdictions, which may permit access by courts, law enforcement, or national security authorities.
We retain your information only as long as necessary to fulfill the purposes for which it was collected:
You may request earlier deletion of your data where legally and contractually permissible.
Under Canadian privacy law, you have the right to:
To exercise these rights, please contact our Privacy Officer. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
We employ reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access. However, no method of transmission over the Internet is 100% secure. We ask that you do not include highly sensitive personal numbers (like your Social Insurance Number) in the documents you share with us.
Our services are not intended for or directed at individuals under the age of 16. We do not knowingly collect personal data from children.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accessible services. Upon request, we will provide this policy and other communications in an accessible format.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
For any questions or concerns regarding this Privacy Policy or your data, please contact our Privacy Officer:
Privacy Officer
JobHQ
Toronto, Ontario
Email: info@jobhq.ca